Return Policy
Items sold on this website are non-returnable due to the hygiene and personal care nature of the products.
However, a request for return or replacement can be raised within 2 days of receipt of the product under the following conditions:
- The product is physically damaged or tampered.
- The product is expired.
- The wrong product has been delivered.
In case of the above conditions, DRFlogy will first verify the claim by contacting you to ascertain the damage or defect prior to issuing a refund or replacement.
Please keep the product in its original condition, along with all accompaniments, packaging, and manuals (if any) received.
Once verification is complete:
- We will initiate a replacement depending on the availability of stock.
- If replacement is not possible, a full refund will be issued to the account from which the payment was made.
- For Cash-on-Delivery (COD) orders, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order.
Note:
Cash-on-Delivery charges and shipping charges (if applicable) are non-refundable.
In case of a missing product, we will verify the claim and ship a fresh product to you.
Refund Policy
- For prepaid orders, the refund will be made to the original payment method (bank account, credit card, debit card, etc.) within 7 business working days.
- For Cash-on-Delivery (COD) orders, customers are required to provide bank details to receive the refund.
- The replaced or exchanged policy will be delivered within 10 business working days
Cancellation Policy
- An order can be cancelled only when it is in the “Pending”
Once the order is processed, it cannot be cancelled.